Administrative Support Associate - Substation Services

About the job

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

This is a full-time, on-site position located in either Erie, Oil City, or Warren, PA.

Summary of Responsibilities:

• Provide administrative, clerical, and operational support for Substation, Relay, Underground Network, and related field operations.
• Serve as a primary point of contact for employees, supervisors, vendors, Human Resources, Payroll, and internal business partners regarding department support activities.
• Review, correct, and process employee timekeeping records to ensure accurate labor charging, vehicle time reporting, overtime coding, upgrades, meal stipends, and payroll processing.
• Transfer and validate labor and payroll information between company systems, ensuring timely and accurate reporting and resolution of errors.
• Maintain employee availability records, overtime equalization data, callout records, and workforce rosters in accordance with company practices and collective bargaining agreements.
• Generate, review, and analyze reports related to attendance, labor utilization, overtime, and workforce scheduling.
• Process vendor invoices, utility bills, service entry sheets, and payment documentation while ensuring proper accounting and job cost allocation.
• Create and maintain purchase requisitions, purchase orders, and associated documentation for the procurement of goods and services.
• Coordinate office operations including records management, filing, mail distribution, office supply inventory, and document retention.
• Arrange employee travel, lodging, vehicle rentals, and training-related logistics as required.
• Process employee reimbursements and expense documentation including mileage, parking, tolls, training expenses, and other authorized business costs.
• Reconcile purchasing card transactions and ensure compliance with company financial controls and reporting requirements.
• Prepare month-end accruals and provide accounting support to ensure accurate financial reporting.
• Support scheduling activities, customer appointments, calendars, departmental meetings, and other administrative coordination functions.
• Support storm restoration and emergency response efforts through staffing coordination, roster management, reporting, and administrative support during normal and extended work hours.
• Assist management with special projects, data gathering, workforce reporting, and other operational initiatives as assigned.

Summary of Qualifications:

• Must have high school diploma or GED.
• Must pass the Company’s Administrative Selection System (SASS) test.
• Demonstrated ability to deliver quality, accurate work within established deadlines; demonstrated ability to work in a fast-paced environment.
• Minimum 2 years of related work experience.
• Demonstrate a questioning attitude to continue to learn, produce results.
• Knowledge of payroll, timekeeping, accounting, procurement, and administrative business processes.
• Strong organizational, communication, and customer service skills.
• Proficiency with Microsoft Office applications and enterprise business systems.
• Ability to maintain confidential employee, payroll, and financial information.
• Ability to work independently and exercise sound judgment in resolving routine administrative and operational issues.

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies.  We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests.  Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

https://secure.eei.org/eeitests/onlineproducts/Login.aspx

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Non-Exempt

FirstEnergy Human Resources Team

Additional Information

• Job Identification: 105545
• Job Category: Distribution Associate
• Posting Date: 2026-10-13
• Job Schedule: Full time
• Referral Bonus Eligible: No
• Referral Bonus Amount: 0