Bilingual Administrative Support

About the job

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Orthodontics discipline focuses on the treatment of irregularities of the teeth, jaws, and bite relationship in children and adults.

Position Summary

This full-time, 12-week temporary position provides administrative support coverage for the Orthodontic Clinics, Graduate (Grad) and Dental Faculty Practice (DFP) and Spanish/English language assistance for patients and clinic personnel. The position reports directly to Admin Supervisor, who determines assignments based on absences, lunch coverage, busy periods, and other clinic needs. Assignments may change throughout the workday. Responsibilities include Front desk coverage and patient scheduling, Spanish and English language assistance, Patient payments and account support, Telephone and patient correspondence, and General administrative support.

All duties below are essential. Percentages represent a proposed allocation of time and may vary with coverage and patient language needs. Spanish/English communication is used throughout routine administrative duties.

40% Front desk coverage and patient scheduling Provide front desk coverage in DFP and Grad as assigned by the supervisor for absences, lunches, busy periods, and other needs. Greet patients; check patients in and out; verify and update administrative information; schedule, reschedule, and confirm appointments; prepare and distribute screening packages; and coordinate patient flow with clinic personnel.

20% Spanish and English language assistance Assist Spanish-speaking patients with scheduling, payments, and general inquiries. Interpret conversations between patients and residents, faculty, and staff regarding treatment, instructions, and consent, as needed and within applicable clinic requirements. Translate written text, email messages, and limited patient-related documents as assigned. Communicate the provider’s explanation accurately; refer clinical questions and decisions to the treating provider. Seek clarification or designated interpreter support when a request exceeds the employee’s proficiency or authorized scope.

15% Patient payments and account support Process and document patient payments accurately according to clinic procedures; provide receipts; respond to routine payment questions; and refer account discrepancies, payment arrangements, and other matters requiring approval to the appropriate personnel.

15% Telephone and patient correspondence Answer and route calls; record and relay messages accurately; respond to general inquiries; and prepare or distribute patient and provider correspondence. Communicate in Spanish and English as needed and refer clinical or complex administrative questions to the appropriate personnel.

10% General administrative support Receive and sort mail; organize and maintain administrative records; complete data entry and document handling; coordinate handoffs between clinic staff; and perform other related administrative duties assigned by the supervisor.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Experience in a dental, orthodontic, or other healthcare setting, particularly patient-facing administrative work

• Experience with scheduling, patient registration, payment processing, and dental or healthcare practice management software

• Spanish/English interpretation in a healthcare setting

• Familiarity with dental and orthodontic terminology in Spanish and English

Special Physical/Mental Requirements

Ability to work onsite in both clinic areas, move between assigned work locations, and use a computer and telephone. Duties to be performed with or without accommodation.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.