Switchboard Operator

About the job

Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. North Alabama Medical Center is a 263-bed facility offering the community’s only open-heart surgery site, a complete line of women’s and children’s services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association. North Alabama Medical Center’s 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.

Where We Are: No matter what type of things you’re interested in, we have things of interest for you. Florence is a vibrant area with walkable streets and plenty of inspiring things to do. Spend your days getting to know the local community by exploring our shops, restaurants, and historical attractions.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement and Loan Assistance for qualified applicants
• And much more…Your experience matters

How you’ll contribute

Performs receptionist and clerical duties associated with patient call system, telephone communication, initiating protocols from emergency codes, and manages visitor access for Women’s and Children’s Services.

Essential Functions

Ensures that all telephone calls, emergency communication lines and alarms, patient call lights are answered, determines appropriate course of action based upon customers’ needs or emergency, acts as troubleshooter in solving problems and providing solutions to customer needs.   Assesses appropriateness of visitors for the Women’s and Children Department by verifying identification and ensuring all necessary forms are obtained before issuing visitor badges. Assists Women’s and Children’s Department with facilitating registration paperwork for outpatients.

Qualifications and requirements

Education:

High School graduate or equivalent

Minimum Work Experience:

1-3 years customer service preferred. Computer experience required.

EEOC Statement

North Alabama Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Additional Information

• Job Identification: 359648
• Job Category: Administrative
• Posting Date: 2026-10-19
• Job Schedule: Part time
• Locations: 1701 Veterans Dr, Florence, AL, 35630, US ()
• FTE: 0.001 - PRN/OnCall (PRN)
• Career Site Category: Administrative Support
• Position Type: Primary
• Facility Name: North Alabama Medical Center
• Is this position grant-funded?: No