Patient Service Representative- Student Health Services

About the job

Market Range: 05

Hiring Salary: $18.54/Hourly

JOB SUMMARY/ESSENTIAL FUNCTIONS:

The Patient Service Representative supports the operations of the clinic by performing day-to-day administrative tasks while ensuring high-quality customer service to the patients at University Health Services.

Responsibilities

• Welcomes, greets, and screens patients and departmental clients/visitors.
• Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons.
• Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry.
• Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate.
• Maintains patient waiting areas and front desk areas in a manner that is organized and neat.
• Creates and maintains charts in electronic formats.
• Scans and indexes documents in the electronic health record.
• Attends scheduled department staff and clinical meetings.
• Performs other related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

EDUCATIONS:

High School Diploma or GED. (TRANSCRIPT IS REQUIRED)

EXPERIENCE:

Two (2) years of related administrative clerical experience including six (6) months of medical receptionist experience; OR a combination of education and experience to equal two (2) years.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to exercise a high degree of diplomacy and tact.
• Ability to understand medical terminology.
• Excellent customer service and interpersonal communication skills.
• Skill and flexibility to accommodate the changing needs of the department.
• Well-developed verbal and written communication skills in English; additional language abilities welcomed.
• Ability to work well individually or in a team capacity with minimal supervision.
• Basic to intermediate computer knowledge and skills.
• Ability to work independently, multi-task, ne team-oriented, deal with challenging situations and people, and problem-solve through job-related tasks.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

WORK SCHEDULE:

This position may occasionally be required to work evenings.

Additional Information

• Job Identification: 10536
• Job Category: Administrative
• Posting Date: 2026-10-22
• Job Schedule: Full time