Administrative Specialist

About the job

The Role

As an Administrative Specialist / Receptionist, you will play a vital role in ensuring the smooth operation of our office. You will be responsible for managing front desk activities, handling inquiries, and providing administrative support to our team.

What You'll Do

• Greet and assist clients and visitors in a friendly and professional manner
• Answer phone calls and respond to inquiries promptly and accurately
• Schedule appointments and manage schedules for team members
• Data entry and management of electronic health records
• Follow-up communications with patients, family members, outside agencies & facilities
• Verify and communicate eligibility and health insurance benefits
• Send and receive medical record requests
• Daily appointment confirmation calls and texts
• Faxing, scanning and administrative tasks
• Maintain a clean and organized office area
• Follow procedures to maintain compliance with privacy and security provisions
• Other duties as assigned by supervisor

What We're Looking For

• High energy and ability to multitask
• Strong attention to detail and organization
• Exceptional communication skills, friendly and compassionate
• Patient centered, high level of professionalism, responsibility and initiative
• Strong critical thinking and problem-solving skills
• Ability to make quick and safe judgement calls in stressful, demanding situations
• Collaborative leadership skills
• Proficient computer skills
• Capacity to thrive in a busy work environment
• Ability to work independently and as a team
• Flexible to meet demands of the business
• Dependable, responsible, punctual and good work attendance

Nice to Have

• Previous reception, administrative, or office experience preferred
• Previous experience in mental health preferred but not necessary
• Previous experience with scheduling appointments preferred but not necessary

This is a full-time position with opportunities for growth within the company. We embrace diversity and are committed to creating an inclusive environment for all employees. If you are organized, friendly, and ready to contribute to a dynamic team, we encourage you to apply!