Administrative Support Specialist (Temporary)

About the job

Special Instructions to Applicants

For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship

This position is not eligible for a visa sponsorship now or in the future.

Primary Purpose

Under the general direction of the Assistant Registrar, the Administrative Support Specialist will provide advanced project, reporting, and communications support for the Office of the Registrar.

This is a temporary, non-benefited position estimated at 40 hours per week for up to six months. The position may be extended based on departmental needs and funding availability.

Essential Functions

• Provide project support to Office of the Registrar that may include:

• reviewing and implementing academic calendars

• communication and coordination with academic partners about implementation of course/classroom scheduling each semester

• commencement data tracking, validation, and distribution to campus partners

• Utilize Banner software and other tools to produce regular and specialty reports as requested; analyze and present data to department’s management team.

• Act as information resource to other staff and team members on projects.

• Provide front line customer service for Office of the Registrar including:

• responding to student and faculty inquiries

• processing forms

• answering general phone line

• Support office operations such as assisting with departmental calendars and occasionally participating in meetings with campus partners when requested by department’s leadership team.

• Perform other duties as requested or assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

• High School Diploma or G.E.D.

• Two (2) years related work experience in higher education working in a registrar’s office or a similar data/compliance-centered department.

Preferred Qualifications

• Experience with Banner (student module), Argos, Salesforce CRM, and OnBase.

• Experience in analyzing and filtering complex data to address specific requests or questions.

• Strong customer service background.

• Strong familiarity with FERPA and experience explaining FERPA compliance to others.

• Advanced knowledge of computerized office systems, with emphasis on Microsoft Excel and Outlook.

• Ability to facilitate effective communications with others at all levels throughout the University.

• Experience and sensitivity in working with people of diverse backgrounds and cultures.

• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.

• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the Stockton Pacific campus.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking across campus, climbing stairs, bending, stooping, and reaching. Constant verbal and written communication and occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel: Work performed during standard business hours.

Background Check Statement

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.