Technical Procedure Writer

About the job

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid).

This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6+ Months with possible extensions

Required Skills & Experience•

• High-volume workload: Manage 30–40 requests simultaneously, tracking priorities, deadlines, and follow-ups.
• Consultative skills: Understand business needs, identify gaps, and ask the right questions to move work forward.
• Procedure writing: Translate complex information into clear, accurate procedures; collaborate effectively with SMEs.
• Attention to detail: Follow protocols, maintain accurate tracking, and prevent errors or escalations.
• Independence: Proactively manage tasks without constant reminders or supervision.
• Strong organization: Balance competing priorities while maintaining quality and meeting deadlines.
• Key screening focus: Proven experience managing multiple deliverables, interviewing stakeholders, and independently driving work to completion.
• Strong technical writing / documentation experience
• Experience with Jira
• Experience working in a CMS environment

Ability to:

• Translate complex processes into clear documentation
• Write concise, structured, logical content
• Strong attention to detail (critical)
• Ability to multitask across multiple documents/projects
• Strong stakeholder communication / consulting skills

What You Will Be Doing

Partner with business teams to:

• Gather process details

• Understand workflows end-to-end

Write and maintain:

• Procedure documents

• Process documentation

• Updates to existing content

Create documentation for:

• New processes being introduced

Work within:

• Content Management System (CMS)

• Policy Governance Platform (PGP) (internal tool)

• Use Microsoft Word templates for documentation creation

• Upload and manage documents through approval workflows

Ensure:

• Correct metadata tagging

• Accurate data entry

• Update and manage related data in Jira

Nice-to-Have

• Financial services or merchant services experience

• Experience with policy governance tools / document lifecycle systems

Background in:

• Journalism

• Communications

• Process improvement