Patient Access Coordinator

About the job

Job Summary

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk

Reports to: Patient Access Supervisor

FLSA: Non-exempt

Job Requirements

Minimum Education

High School Diploma or equivalent is required.

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Essential Functions

Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Distributes and explains forms, documents, and educational handouts to patients or family members.

Verifies insurance benefits and obtains precertification/authorization as necessary.

Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

Provide and complete IMM's & MSP's timely to be compliant.

Maintain Lobby and Registration wait time to less than 10 minutes.

Emergency Room wait time should be less than 30 minutes from MSE.

Verifies insurance and runs estimators for pre-registration accounts.

Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.

Contact insurance companies to obtain and verify insurance benefits and authorizations.

Calculates patients’ responsibility for services rendered

Verifies and reviews patient’s insurance status and takes steps to ensure compliance is met as stated in mandated guidelines

Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.

Provides explanation of process and addresses concerns and questions.

Maintains daily collection totals for the department

Orders department supplies

Assist with daily cash deposit

Reviews and corrects assigned departmental reports daily

Post patient discounts and account adjustments

Continually educates all registration staff on any changes pertinent to their roles

Support the coordination of all department meetings and gatherings in and outside the facility

Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD

Regular and reliable attendance is an essential function for this job

Functional Demands:

Populations Served Does not treat or care for patients.

Protected Health Information Type of Protected Information Accessed: Demographic Clinical Insurance Financial Complete Medical Record

Bloodborne Pathogens Exposure While performing this job, occupational exposure is present for all employees

Physical Requirements - Physical Dexterity and Effort: Rarely Visual Acuity, Hearing and Speaking: Rarely Biological: Rarely Chemical: Rarely

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Additional Information

• Job Identification: 359948
• Job Category: Revenue Cycle Management
• Posting Date: 2026-10-30
• Job Schedule: Full time
• Locations: 615 Ridge Rd, Roxboro, NC, 27573, US ()
• FTE: 1.0 - 80 hr/pp (Full Time)
• Career Site Category: Administrative Support
• Facility Name: Person Memorial Hospital
• Is this position grant-funded?: No