Customer Service Representative

About the job

As a Veterinary Receptionist, you will be the first point of contact for our clients, both in-person and over the phone. Your primary responsibilities will include managing client communications, scheduling appointments, handling payments, and providing administrative support to the veterinary team.

Key Responsibilities:

• Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic.

• Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information.

• Schedule appointments, manage the appointment calendar, and confirm upcoming appointments.

• Check-in and check-out patients, ensuring all necessary paperwork is completed.

• Process payments, issue receipts, and handle any billing inquiries.

• Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software.

• Provide clients with information about services, products, and after-care instructions.

• Assist with the coordination of patient flow to ensure smooth operation of the clinic.

• Perform general office duties such as digital faxing, emailing, and managing office supplies.

• Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients.

• Assist in maintaining the cleanliness and organization of the reception area.

• Handle client concerns or complaints in a professional manner, escalating issues to management when necessary.

• Adhere to all clinic policies, procedures, and safety protocols.

The Veterinary Receptionist position requires availability during the following hours:

• Monday through Friday 7:15 or 7:30 am- 5:30 pm. Saturday (on rotation) 7:45-12:30 pm

Benefits:

• Competitive salary.

• Health, dental, and vision insurance.

• 401(k) Retirement

• Paid time off and holidays.

• Employee discounts on veterinary services and products.

• Opportunities for professional development and career advancement.

Compensation for the CSR position is looking to start at $17/hr based on experience and work ethic.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.