Unit Clerical Assistant - Acute Care (PT, Days)

About the job

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. You’ll perform receptionist and clerical responsibilities for an assigned unit while delivering exceptional customer service to patients, families, visitors, and health care team members. You’ll help maintain a welcoming, organized, and secure environment while supporting efficient unit operations.

The part-time schedule consists of a variety of 8-hour shifts, including 7:00 AM–3:00 PM and 3:00 PM–11:00 PM. Weekend and holiday availability is required.

Responsibilities

• Serves as a receptionist for patients, families, visitors, and health care team members, providing information and delivering messages accurately
• Answers patient calls promptly and notifies the appropriate clinician of patient needs
• Greets visitors courteously, provides visitor identification, and supports compliance with visitation guidelines
• Maintains visitor, waiting, and rest areas and reports concerns to the appropriate supervisor or security personnel
• Assists families and visitors with information about available services and local resources, as appropriate
• Maintains unit supplies, equipment, forms, records, and downtime orders in an organized manner
• Generates unit-based reports and coordinates unit and departmental meetings
• Enters, audits, and reconciles daily charges and follows up on discrepancies
• Notifies providers of patient arrivals and discharges within established time frames
• Maintains unit communication devices and posts patient assignments according to unit standards
• Responds appropriately during emergent situations by notifying personnel and preparing necessary charts, supplies, and equipment
• Participates in unit meetings, quality-improvement activities, professional development, and special projects

Qualifications

• High school diploma or equivalent required
• One year of secretarial or administrative coordinator experience in a hospital or physician office required

*As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. *

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Additional Information

• Job Identification: 428520
• Job Category: Administrative Support
• Posting Date: 2026-11-06
• Job Schedule: Part time