Partnered Staffing - Kelly Services

Techical Support Representative with Sales Background

Farmington Hills, MI

Job at a glance

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In-bound call center environment
Organize ideas and communicate oral messages appropriate to listeners and situations
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Provide customer service & support to end-users (customers) by answering queries and troubleshooting issues by guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving billing, performance, feature related issues, answering policy, upgrades, Ad approval/disapproval questions and others.
Support will be provided by clearly communicating solutions in a user-friendly, professional manner.
Offer alternative solutions where appropriate with the objective of retaining customers, clients, and businesses
Deliver service and support to end-users using AdWords, Adwords Express, GMB & other products related to AdWords
Gather customer's information to understand account details to provide best resolution
Diagnose and resolve technical product issues involving campaign performance, billing etc
After resolving customer's issue provide consultative service by upselling/cross selling products/features
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource such as consult etc
Accurately process and record call transactions into the CRM tool

Innovative company seeking individuals to join their team!

Have questions? Call Kelly Services - Miriam Cuevas at (586) 335-4079.