Customer Service Representative

About the job

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\n$15 - $17 an hour

A to Z - Customer Service

We're currently seeking skilled Customer Service Representatives to join our tight-knit family. at A to Z. As a CSR on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that our customers can rely on.

If you have home services experience and know your way around ServiceTitan, we'd love to meet you!

What You'll Do

• Answer inbound customer calls for residential HVAC, plumbing, and electrical services

• Schedule service appointments using ServiceTitan

• Provide exceptional customer service while resolving customer questions and concerns

• Communicate clearly and professionally with customers, technicians, and office staff

• Maintain accurate customer records and detailed job notes

• Prioritize emergency calls and schedule technicians efficiently

• Promote maintenance memberships and additional services when appropriate

• Support the team by helping create an outstanding customer experience from the first call to the completed job

What We're Looking For

• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company

• Working knowledge of residential HVAC, plumbing, and electrical terminology

• Experience using ServiceTitan for scheduling, call booking, and customer management

• Excellent verbal and written communication skills

• Strong customer service and problem-solving abilities

• Ability to multitask and stay organized in a fast-paced environment

• Ability to remain calm, professional, and empathetic while handling customer concerns

• Positive attitude and team-first mentality

• Strong sense of accountability and ownership

• Dependable attendance and punctuality

• Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

What You'll Get

• $15-$17 per hour based on experience

• Full-time, year-round position

• Medical, dental, and vision benefits

• Paid Time Off and paid holidays

• 401(k) with company match

• Ongoing training and career growth opportunities

• Supportive team environment with opportunities to advance

#SG&A

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