Customer Service Representative

About the job

Rock River Disposal / Waste Connections is looking for a Customer Service Representative to join the team in Rockford, IL!

This is an on-site position

Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:

• Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.

• Accepting payments from customers, researching customer billing inquiries and updating customer account information.

• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

• Other duties as assigned

What we need from you:

• 2 years of high volume Customer Service experience preferred

• Experience with Microsoft Word, Excel and Outlook

• Excellent verbal and written communication skills

Pay: $20.00 per hour

What you’ll get from us:

• Competitive Compensation

• 401(K) with company match; let us help you save for your future

• Healthcare; Medical, Dental, Vision

• Perks, perks, perks!  Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund

• Insurance: Life, Short Term/Long Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.