Customer Service Representative

About the job

Hackettstown Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time Receptionist. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Hours: 15-20 hours per week, including Saturdays

Requirements

1. Greeting Clients and Visitors:

• Warmly welcome clients and visitors in a friendly and professional manner.
• Direct clients to the appropriate areas within the hospital.
• Answer general inquiries, provide information about hospital services, and schedule appointments.

2. Appointment Scheduling and Management:

• Efficiently schedule and manage appointments using the hospital's computerized system.
• Coordinate veterinary appointments with multiple veterinarians and technicians.
• Arrange emergency appointments promptly and prioritize them accordingly.

3. Phone and Email Communication:

• Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary.
• Respond to general inquiries via email, providing accurate and helpful information to clients.
• Relay important messages to veterinary staff promptly and accurately.

4. Files and Records:

• Maintain and update client records with accuracy, confidentiality, and attention to detail.
• Organize and file documentation, ensuring swift retrieval for future reference.
• Assist clients in completing necessary forms and paperwork.

5. Cashiering and Financial Transactions:

• Handle cash transactions, issue receipts, and maintain accurate records of payments.
• Effectively and efficiently process credit card payments.

6. Administrative Support:

• Assist with hospital administrative tasks, including data entry, photocopying, and faxing.
• Provide general administrative support to veterinarians, technicians, and other team members.

Requirements:

· Previous experience in veterinary customer service roles preferred.

· Excellent communication and interpersonal skills.

· Strong organizational and multitasking abilities.

· Proficient computer skills, including knowledge of MS Office Suite.

· Ability to learn and navigate basic veterinary software used for appointment scheduling and record-keeping.

· Friendly, positive attitude with a passion for providing exceptional customer service.

· Must be available to work 15-20 hours per week, including Saturdays.

· Ability to work in a fast-paced environment while maintaining attention to detail.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.