DLO Client Service Rep I

About the job

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: 8:30am-5:30pm

Essential Functions:

• Report to work on time and prepared for each scheduled shift

• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities

• Maintain a positive, professional, and supportive attitude throughout the workday

• Work collaboratively as a team member and contribute to a respectful, productive work environment

Responsibilities

Responsibilities:

• Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.

• Document reporting or call history in the patient file and maintain appropriate records.

• Contact the clients to resolve routine matters related to patient testing and result reporting.

• Use established protocols for reporting client concerns.

• Escalate complex client issues to the appropriate individual/department.

• Provide input on quality improvement opportunities to Supervisor.

• Provide clerical support.

• Other duties as required to meet the client’s requirements.

Qualifications

Required Knowledge:

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.

• Must have demonstrative customer service skills.

• Must be able to communicate in English both verbally and in writing.

• Must be confident, self-motivated and be able to work unsupervised.

• Requires professionalism in appearance, actions, and attitude.

• Must be able to maintain professionalism in times of heavy workloads and stress.

• Requires teamwork, collaboration, and strict attention to detail.

• Must be dependable, punctual, and demonstrate integrity and commitment to company values.

• Must be able to achieve and maintain department specific metrics

Required Experience:

• Minimum High School diploma or equivalent.

• 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements:

• Must be available for any shift, including nights, weekends, and some Holidays as needed.

• Overtime as required by business needs.

Mental Requirements:

• Sitting for long periods of time.

• Repeating motions that may include the wrists, hands and/or fingers. (Typing)