Guest Relations Associate - Ball Memorial Full Time

About the job

Hours are 40 hrs/wk various days/shifts within operating hours:

Hours of Operation are:

• Monday to Friday, 7:00 AM to 7:00 PM
• Saturday, 8:00 AM to 2:00 PM
• Sunday, 9:00 AM to 1:00 PM

Location:  Ball Memorial Hospital

Job Summary:

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Key Responsibilities:

• Excellent Customer Service
• Clear Communication for directions
• Basic Computer skills
• Efficiently transporting patient and family members to destinations throughout the hospital in a wheelchair

Must have:

• Ability to provide wheelchair assistance for individuals of various sizes is essential
• Customer Service experience
• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.

• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Additional Information

• Job Identification: 425788
• Job Category: Facilities & Support Services
• Posting Date: 2026-09-24
• Job Schedule: Full time
• Locations: 2401 W University Ave, Muncie, IN, 47303, US