1972234: Collections Litigations Vendor Management Analyst I (OPVM08)

About the job

Help shape stronger vendor relationships and better outcomes through data-driven insights and thoughtful partnership. In this role, you will evaluate performance, identify risks and opportunities, and support well-controlled execution across the vendor lifecycle. If you enjoy solving problems, influencing stakeholders, and improving how work gets done, this is an opportunity to make a meaningful impact.

Job summary

As a Vendor Management Analyst I in the Vendor Management team, you will analyze vendor performance data to support strategic decision-making and strengthen service delivery. You will partner with stakeholders across functions, manage vendor-related issues, and contribute to a controlled, audit-ready environment through clear documentation, timely escalation, and consistent follow-through.

Job responsibilities

• Analyze vendor performance data to identify trends, risks, and opportunities, and translate insights into actions that improve outcomes.
• Negotiate and manage vendor contracts and agreements in alignment with business objectives, applicable legal and regulatory requirements, and firm policies.
• Resolve vendor-related issues using effective conflict management, ensuring high-quality service delivery and timely remediation.
• Conduct vendor assessments through requests for information (RFI) and requests for proposal (RFP) processes to support the selection and oversight of qualified providers.
• Escalate issues and coordinate emergency services in line with contractual service-level agreements (SLAs), communicating clear performance expectations and tracking resolution.

Required qualifications, capabilities and skills

• 2 years of experience in vendor management, including analyzing vendor performance and data to drive improvements and optimize relationships.
• Demonstrated ability to apply strategic thinking to evaluate scenarios, impacts, and risks based on data and facts.
• Proficiency in using technology and standard business tools to perform tasks, analyze information, and solve problems effectively.
• Experience mentoring or coaching others, with a focus on fostering an inclusive environment and supporting professional growth.
• Demonstrated ability to delegate tasks effectively, enabling team members to take ownership while ensuring objectives are met.

Preferred qualifications, capabilities and skills

• Experience collaborating across functions and supporting customer service outcomes.
• Demonstrated conflict management skills in vendor or stakeholder engagements.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Additional Information

• Job Identification: 210784298
• Job Category: Vendor Management
• Posting Date: 2026-10-07
• Job Schedule: Full time
• Locations: 301 N Walnut St, Wilmington, DE, 19801, US ()