First Hawaiian Bank

Dispute Specialist

Honolulu, HI, United States

First Hawaiian Bank is hiring a Dispute Specialist in Honolulu, HI, United States. Posted October 8, 2026.

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Job at a glance

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team.

In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.

The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience.

Work Schedule: Monday - Friday 8:00AM - 5:00PM (Hours may vary)

High School Diploma or equivalent, or equivalent work experience required
2 years of experience in banking, dispute resolution, or card services required
Associate degree or bachelor’s degree in finance, banking, or similar field preferred
Previous banking experience
Previous customer service experience
Good writing skills necessary to correspond with customers and other financial institutions
Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions
Possesses attention to detail with excellent follow-through
Good time management
Critical thinker
Able to work under pressure with multiple deadlines
Necessary 10 key calculator and typewriter by touch and typing skills
Computer skills with knowledge of MS Office