Customer Service Phone Representative

About the job

Customer Service Phone RepresentativeRC Willey is seeking a friendly and professional Customer Service Phone Representative to assist customers over the phone. In this fast-paced role, you’ll handle inquiries, process orders, and provide solutions while ensuring a positive customer experience. We’re looking for detail-oriented individuals with strong communication skills who are committed to delivering excellent service and upholding RC Willey’s high standards. Full-Time: Monday - Saturday with a day off during the week.  Open shift: 9:30am - 6pm Closing shift: 11:30am - 8pm Saturday's alternate shifts. Ready to Join the Team?RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:Paid Time Off, start accruing from day one Medical, dental and vision insurance 7 paid holidays – plus, we’re closed every Sunday Generous employee discounts on merchandise Paid parental leave to support your growing family Associate referral program Life insurance  401(k) with company match to build your financial future Wellness incentives  Annual profit-sharing incentive Career growth opportunities Tuition Reimbursement for continued learning A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture And more!  Key ResponsibilitiesReceive and respond to customer calls regarding questions, concerns, delivery, sales and service issuesProvide phone assistance to delivery, customer service, and store departmentsFollow-up with customer issues and service requests in a timely and professional mannerAll other duties as assignedSkills and QualificationsExcellent customer service and problem-solving skillsMust have the ability to handle difficult situations with customersBasic computer and typing skills neededMust be able to multi-task, pay attention to details and follow through with assigned tasksMust be dependable and self-motivatedTo help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.