About the job

Description

Summary:

The Branch & CSC Channel Engagement Product Manager is responsible for improving the customer and colleague experience across Branch and Customer Solution Center channels. This role will support operational execution, identify process improvement opportunities, manage daily complaint reviews, coordinate engagement initiatives, and deliver reporting that helps leaders understand trends, risks, and opportunities across the Southern Market.

Duties & Responsibilities:

• Analyzes and reviews processes in order to recommend changes to maximize profitability.
• Provides bank personnel with information and training necessary to successfully promote the product.
• Acts as liaison to marketing groups and legal and compliance personnel as appropriate.
• Perform daily complaint management reviews to identify emerging themes, customer pain points, colleague knowledge gaps, and process improvement opportunities.
• Build and deliver report readouts for branch leaders, CSC partners, and Southern Market stakeholders that summarize performance trends, complaint insights, engagement results, and recommended actions.
• Maintains an awareness of new trends and developments in marketing and products.
• Some travel may be required.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's degree
• 3+ years of branch banking experience

Preferred Qualifications:

• Strong PC skills
• Excellent presentation and communications skills
• Strong analytical skills

#LI-OnSite

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.