Client Service Manager II - Surety

About the job

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

From large global general contractors to local trade contractors, construction bonds serve as protection for owners and general contractors from defaults. Equipped with industry expertise, the facilitation of sureties' relationships and decades of knowledge, at Gallagher we help advise our clients  on key issues including indemnity, rates, capacity and business continuity planning. Through our underwriting and brokerage experience, we offer surety bonds for contractors that provide a guarantee for the performance and payment obligations of their next construction project. In addition to Contract Surety, Gallagher remains an industry leader in providing smart, effective surety bonds for our commercial surety clients. We harness the creativity of our collective underwriting and brokerage experience to enhance or create surety bonds across many industries and niches within Gallagher.

As part of our continued growth, we are building a talent pipeline for future senior level Commercial Client Service Manager opportunities. While this role is not currently open, it is open to being hybrid our of our Gallagher office locations, and we welcome the opportunity to connect with strong talent for upcoming needs.

How you'll make an impact

At Gallagher, we’re looking for a Client Service Manger to join our Surety team. This role is ideal for candidates with strong analytical skills attention to detail and a desire to continue to grow in the world of surety. We offer a clear path for long term career growth with direct mentorship from senior leaders.  In this role, you’ll handle a book of surety business and engage with clients and carriers. This is your chance to be part of a team that values collaboration, growth, and service excellence.

How you'll make an impact You’ll play a key role in supporting our clients and ensuring their needs are met. From processing Bid, Performance & Payment Bonds to Bond Renewals, you’ll handle important tasks that keep our operations running smoothly. You’ll also collaborate with team members to improve workflows, nurture client & carrier relationships, and maintain accurate data. Your work will directly contribute to delivering high-quality results and meeting compliance standards.

Here’s what you’ll do:

• Bond Processing: Issue and execute new surety bonds, including Bid Bonds, Performance & Payment Bonds, Maintenance Bonds and Commercial Bonds.
• Contribute to the renewal process by delivering timely and high-quality solutions to clients.
• Support New Business activity via handling of new business submissions.
• Work with your team to improve processes, meet goals, and maintain high productivity standards.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and accurately.
• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.

About You

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)