Patient Access Representative

About the job

Your experience matters

Highpoint - Riverview Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative ****joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Our Patient Access team is a close-knit group of professionals who take pride in providing a welcoming and supportive experience for patients and their families. With a small, family-like team environment, we value teamwork, compassion, and exceptional customer service while ensuring patients receive efficient and accurate registration services.

How you’ll contribute

A Patient Access Representative ****who excels in this role:

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.

• Distributes and explains forms, documents, and educational handouts to patients and families.

• Verifies insurance benefits and obtains precertification/authorization as necessary.

• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.

• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.

• Protects patient privacy and confidentiality in all registration activities.

• Participates in performance improvement and required education.

• Works alternate shifts/areas as needed to support department operations.

• Performs other duties as assigned.

What we’re looking for Applicants should have a high school diploma or equivalent, preferred.

Schedule: Full-time, Evenings (Monday - Friday 3pm - 11pm)

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

More about Highpoint – Riverview Regional Medical Center

Highpoint Health – Riverview is proud to be recognized as a Lifepoint Health National Quality Leader and a recipient of the 2024 Chartis Performance Leadership Award for excellence in Quality and Patient Perspective. The hospital has also earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, demonstrating its commitment to high-quality, safe patient care.

EEOC Statement

“Highpoint – Riverview Regional Medical Center is an Equal Opportunity Employer. Highpoint – Riverview Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Additional Information

• Job Identification: 354922
• Job Category: Revenue Cycle Management
• Posting Date: 2026-10-20
• Job Schedule: Full time
• Locations: 158 Hospital Dr, Carthage, TN, 37030, US
• FTE: 1.0 - 80 hr/pp (Full Time)
• Career Site Category: Administrative Support
• Position Type: Primary
• Facility Name: Highpoint Health - Riverview with Ascension Saint Thomas
• Is this position grant-funded?: No