Customer Service Representative - MVCC

About the job

Are you committed to providing the best customer service? Do you enjoy working in a fast paced, call center environment? Working in a collaborative and engaging environment, you will have the chance to interact with people over the telephone. You will also process a variety of motor vehicle transactions. The Customer Services Division of the Utah State Tax Commission in the Motor Vehicle Contact Center (MVCC) is currently looking for a skilled and motivated individual person to fill its Customer Service Representative position. You must be current on your state and federal tax filings and pass a FBI level background check. Principle Duties The Motor Vehicle Contact Center is looking for a Customer Service Representative to assist customers over the telephone with questions and requirements. This person will assist the customers: Over the telephone by: Explaining rules and regulations in regards to the Motor Vehicle Division Following policy and procedures in regards to the Motor Vehicle Division Guiding and assisting customers in completing motor vehicle transactions Using the Motor Vehicle system by: Retrieving customer information from the motor vehicle database Processing motor vehicle title and registration transactions Processing/collecting fees for all motor vehicle processes Processing various transactions, such as address changes, canceling vehicle registrations, etc. Salary Non-state employees are hired for this position at $19.68 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.