Customer Service Representative

About the job

The Role

As a Customer Service Representative at United Chemical, you will be the first point of contact for our customers, addressing their needs and ensuring a positive experience. You will work collaboratively with various teams to resolve customer inquiries and contribute to the overall success of our customer service operations.

What You'll Do

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Assist customers with product information, order status, and issue resolution.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to address customer concerns and improve service processes.

• Provide feedback on customer trends and issues to help enhance our products and services.

• Uphold company policies and procedures while delivering exceptional customer service.

• Participate in training and development opportunities to enhance your skills and knowledge.

What We're Looking For

• Proven experience in a customer service role or similar position.

• Strong communication skills, both verbal and written.

• Ability to handle difficult situations with empathy and professionalism.

• Proficiency in using customer service software and tools.

• Strong problem-solving skills and attention to detail.

Nice to Have

• Bilingual abilities are a plus.

• Familiarity with CRM systems.

This is a full-time position with opportunities for growth within the company. We encourage applicants from diverse backgrounds to apply, as we value inclusivity and strive to create a welcoming environment for all.

If you are passionate about customer service and eager to make a difference, we would love to hear from you!