Corporate Services Specialist - Food & Retail

About the job

WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

The primary objective of the Specialist, Corporate Services is to support the execution of WM's National Account program by providing consistent, high-quality customer experience support across the assigned book of business. The CSS functions in the Customer Experience team as the support point for the book of business, serving as a Customer Experience liaison and maintaining connectivity to the sales experience through constant communication and partnership with the sales team, including the NAM and PM. This role serves as a customer advocate and internal liaison, documenting interactions, coordinating follow-up, and supporting program initiatives that strengthen service delivery, customer satisfaction, and connectivity across the WM network.

II. Essential Duties and Responsibilities

• Sales •Assist the NAM (National Account Manager) and Project Managers (PM) in the execution of new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips and void review and the addition of new services such as compact monitors, or any •Attend all appropriate QBRs with PM and provide necessary data and feedback •Attend all appropriate meetings with NAM and PM to maintain connectivity to sales organization •Work any necessary projects for support as related to the Book of Business
• Customer Experience •Manages and services concurrent customer interactions from inbound emails or tasks, and takes all appropriate follow-up actions through email or outbound calls to ensure consistent, high-quality support. • Works cross functionally With PM to ensure satisfaction of the customer • Acts as a local location client and vendor resource to escalate and address operational level activities including reporting,Escalations, set-up, and service request • Request quotes (as needed): Services, Equipment and Damage Claims ` • Work closely with PM, as a liaison between WMSBS and our field organization to support our customers •Serves as the customer’s advocate by documenting interactions appropriately in Salesforce and resolving problems on the customer’s behalf by engaging the appropriate departments, people, and established WM procedures. •Partners with internal support teams to resolve issues and escalate exceptions appropriately using defined escalation paths. • Ensures we are meeting our service obligations by reducing and eliminating stop service, missed pick-ups and any proactive measure to ensure the accurate delivery of client bills • Prepares and support the collection of materials for client forums • Executes client specific reporting Waste Volume such as Tonnage, Rebates, Contamination and assists with the completion of a quarterly score card and attend all appropriate QBRs • Sets-up new client users and provides customer training on the E-business portal • Based on segment requirements, studies and becomes a local resource on WM’s integrated services offered: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.) • Monitors news associated with local facilities to proactively address customer needs.

III. Qualifications - Must live and work in the US.

A. Required Qualifications

• Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience
• 1 year of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay range for this position across the U.S. is $51,000-$63,800. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  * WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. *

For Canada:  * WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. *

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Additional Information

• Job Identification: 2355217
• Job Category: Account Management
• Posting Date: 2026-10-29
• Job Schedule: Full time
• Locations: 1 GRIFFIN RD N FL 4, WINDSOR, CT, 06095, US (Remote)