Logistics Brokerage Team Lead

About the job

Overview

Pepsi Logistics Company, Inc. (PLCI) is seeking a highly motivated and customer-focused External Account Manager to manage and grow a portfolio of strategic brokerage customers. This role serves as the primary point of contact for assigned external accounts, ensuring exceptional service execution, strong customer relationships, and profitable business growth.

The External Account Manager will work closely with the External Account Manager Lead, Operations, Carrier Management, Finance, Pricing, and Business Development teams to deliver transportation solutions that meet customer needs while driving operational excellence and financial performance.

This is an ideal opportunity for an individual who thrives in a fast-paced transportation and logistics environment and is passionate about building strong customer partnerships and delivering measurable business results.

Responsibilities

Account Management & Customer Relationships

• Serve as the primary relationship owner for assigned external customers.

• Build and maintain trusted partnerships with customer stakeholders.

• Conduct regular business reviews and performance discussions.

• Proactively identify and resolve service concerns before they impact the customer.

• Ensure customer expectations, operating procedures, and service requirements are consistently executed.

• Support customer onboarding, implementations, and business transitions.

Drive Growth & Retention

• Support revenue, volume, and profitability growth across assigned accounts.

• Identify opportunities to expand business within existing customer networks.

• Collaborate with pricing and business development teams on growth initiatives.

• Participate in customer presentations, proposals, and strategic reviews.

• Develop and strengthen relationships at both operational and leadership levels.

Deliver Operational Excellence

• Monitor daily transportation execution and customer service performance.

• Partner with operations and carrier management teams to resolve issues and improve service.

• Manage key customer performance indicators including:

• On-Time Pickup (OTP)

• On-Time Delivery (OTD)

• Service Recovery

• Appointment Compliance

• Shipment Visibility

• Customer Satisfaction Metrics

• Lead corrective action efforts when performance falls below expectations.

• Continuously identify opportunities to improve processes, efficiency, and customer experience.

Analyze Performance & Drive Results

• Maintain customer scorecards and performance reporting.

• Monitor trends, identify risks, and implement improvement plans.

• Provide data-driven recommendations to customers and internal stakeholders.

• Support achievement of team goals related to customer retention, growth, and profitability.

Collaborate Across the Organization

• Partner with Operations, Carrier Management, Finance, Pricing, and Fleet teams to ensure successful execution.

• Support strategic initiatives and cross-functional projects.

• Share best practices and contribute to continuous improvement efforts across the organization.

Compensation and Benefits:

• The expected compensation range for this position is between $60,600 - $94,450.

• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.

• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.

• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• Bachelor's Degree or equivalent work experience.

• 3+ years of experience in logistics, transportation, supply chain, account management, customer service, or a related field.

• Strong customer relationship management skills.

• Excellent communication, organization, and problem-solving abilities.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office applications, including Excel and PowerPoint.

Preferred

• Experience in freight brokerage, 3PL, transportation management, or supply chain operations.

• Experience managing customer scorecards and transportation KPIs.

• Knowledge of pricing, transportation procurement, and commercial account management.

• Experience supporting customer implementations and business transitions.

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Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement