Patient Financial Counselor - PACE

About the job

Schedule: Monday to Friday Day shift

This position will be traveling to see participants in our Washington state PACE service area.

A Patient Financial Counselor in the Program for All-Inclusive Care of the Elderly (PACE) plays a crucial role in managing the financial aspects of care for our participants, all of whom are over 55 years old and medically frail enough to live in a skilled nursing facility, but through PACE services, are able to remain living in the community. This position works directly with PACE participants, their legal representatives, and financial stakeholders to ensure timely payments, collaborating with representative payee businesses for smooth participant transitions, and addressing complex financial problems through critical thinking and problem-solving. The Patient Financial Counselor provides excellent customer service and acts as a key point of contact for the participants and their families, guiding them through initial and ongoing Medicare, Medicaid, and PACE eligibility.

Providence PACE is a Program of All-Inclusive Care for the Elderly that strives to keep older adults as healthy as possible living in the community through clinics, home visits and more. Join our team to help empower elders in your community to live active, independent lives.

Required Qualifications:

• 2 years customer service with data analysis experience, preferably in healthcare.

Preferred Qualifications:

• Bachelor’s Degree in Social Work or finance-related field, or 3+ years in customer service role.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Us

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Information

• Job Identification: 468761
• Job Category: Patient Financial Services
• Posting Date: 2026-11-03
• Job Schedule: Full time
• FTE: 1
• Minimum Salary: 25.00
• Maximum Salary: 35.77
• Job Location: Providence Valley Office Park-Renton(HR)