Customer Relations Coordinator

About the job

PLEASE NOTE: This is an on-site position based at the Grande Vista Sales Office in a call center environment. The role offers a base pay of $16.00 per hour plus commission, with average annual earnings typically ranging from $45,000 to $50,000. Team members work one of two scheduled shifts, 7:30 a.m. to 4:00 p.m. or 11:00 a.m. to 7:00 p.m., and must be available to work weekends and holidays as part of the regular schedule.

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

• Provides detailed information about property amenities.

• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

• Available to work a flexible schedule to include weekends and holidays.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.