Customer Experience and Delivery Intern

About the job

Chubb Benefits, a Chubb company, is seeking a Customer Experience and Delivery Intern to join our fast-paced, high energy, growing company for a Summer 2027 internship. Chubb Benefits is a leading provider of individual supplemental accident, disability, health and life insurance products. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded and ethical. Spend your summer working as a Chubb Benefits Intern where you will have the opportunity to gain career-building experience.

Who are we looking for?

Successful interns at Chubb Benefits come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Chubb Benefits:

• Results orientation: a demonstrated ability to meet commitments—including under pressure
• Intellectual agility: capable and willing to master and apply new knowledge
• Personal capacity: accepting and welcoming of additional responsibility over time
• Communication skills: an ability to communicate successfully in various settings
• Interpersonal/team skills: able to work effectively with colleagues at all levels
• Self-leadership: an ability to take full ownership of work and show initiative as needed
• Client focused: understanding of the needs of customers and clients
• Work ethic: a commitment to hard work and a high ethical conduct

Skills Needed:

• Critical Thinking
• Excellent Organization
• Problem Solving
• Ability to identify challenges
• Self-motivated/takes initiative
• Continuous learning
• Collaboration

Examples of potential intern tasks/projects:

• Customer journey mapping and persona development.
• Demonstrated ability to leverage Artificial Intelligence (AI) and machine learning tools to enhance product discovery, automate workflows, accelerate delivery, and generate insights that inform the product roadmap.
• Comfortable evaluating and integrating AI-enabled capabilities into product solutions to improve customer and operational outcomes.
• Assist with change management, ongoing planning, and execution
• Create and maintain department metrics, managing periodic reporting - daily, weekly, and monthly
• Download data and convert information to useable Excel files for turnaround tracking and other control reporting/monitoring

Qualifications

• Efficient in Microsoft Office, especially Excel, Word and Power Point—Microsoft Access a plus.
• Oral and written communication skills
• Basic analytical, decision making and problem-solving skills with strong attention to detail
• Strong record of academic achievement (minimum 3.0 cumulative GPA to qualify)
• Actively enrolled in an undergraduate or graduate program (December 2026 or May 2027 graduate, preferred)

Preferred Majors:

• Finance, Operations Management, IT, Computer Science, Communications, English, or another related field

Located in/near: Portland area, ME; (in-office four days/week)

Schedule: 10 Weeks (May 24 – Aug. 6); Full-time, M-F 8:30am – 5:00pm CT (in office four days/week)

The pay range for this internship is $18 to $24 per hour. The specific offer will depend on an applicant’s skills and other factors. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Additional Information

• Job Identification: 38419
• Job Category: General Admin Services
• Posting Date: 2026-11-05
• Job Schedule: Full time
• Locations: 500 Southborough Drive, South Portland, ME, 04106, US ()