Customer Service Supervisor

About the job

Line of Business: Other

About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Lead and coach the customer service team to deliver exceptional service and operational excellence.
• Oversee order management, scheduling, billing, and customer communications for hazardous waste services.
• Partner with operations, transportation, sales, and environmental teams to ensure compliant and efficient service delivery.
• Monitor team performance, resolve escalated customer concerns, and drive continuous process improvements.
• Analyze customer service metrics and implement strategies that enhance customer satisfaction and business results.

What Are We Looking For

• Demonstrated ability to lead, develop, and motivate a customer service team in a fast-paced environment.
• Strong communication, relationship-building, and conflict-resolution skills.
• Knowledge of regulatory compliance, documentation, and service processes associated with hazardous waste operations.
• Proven capability to prioritize competing demands, analyze information, and make sound decisions.
• Proficiency with customer service systems, reporting tools, and business software applications.

Work Environment

• Collaborative office environment supporting hazardous waste and environmental service operations.
• Frequent interaction with customers, drivers, operations personnel, sales teams, and regulatory stakeholders.
• Dynamic, deadline-driven setting requiring strong organization, attention to detail, and responsiveness.
• Focus on safety, compliance, teamwork, and continuous improvement.
• Opportunity to make a meaningful impact on customer satisfaction and operational performance.

What We Offer

• Competitive base salary, $68,550 to $91,410 annually and participation in our annual incentive plan.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled