Concur Support Desk Associate

About the job

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the Travel Services team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.

Position Summary

*Hybrid: This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. *

The primary purpose of this position will be to serve as a member of the Concur Support Desk team. The Concur Support Desk will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position will Coordinate trainings or support sessions via Zoom or Teams with end users. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University via a Support Desk ticketing system. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience with expense report submissions for accurate documentation and information requirements in SAP Concur Request and Expense.

Experience with PowerPoint presentation in a Hybrid or Remote setting.

Knowledge of university, state, and federal policies for compliance purposes.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.