Short Term Hourly: Admissions & Registration Support Assistant (2 positions)

About the job

Job Title

Short Term Hourly: Admissions & Registration Support Assistant (2 positions)

Work Schedule

Maximum of up to 26 hours per week, 38.5 weeks per Fiscal Year. Position 1: Monday-Friday, 8am-1pm. Position 2: Monday-Thursday, 2pm-7pm & Friday, 11:30am-4:30pm.

About Us:

ABOUT US

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to annually enroll over 65,000 students and serve a population of over one million people! Home to more than 2,900 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest noncredit programs, North Orange Continuing Education.

North Orange Continuing Education (NOCE) has been serving the community since 1973 with free, noncredit educational programs and services to empower our community.

Students enroll in NOCE’s noncredit programs to enhance basic skills, gain employable skills, prepare for credit courses, for self?sufficiency or to enhance civic participation. Noncredit programs offered at NOCE include adult basic skills (High School Diploma and Literacy Programs), English as a Second Language (ESL), U.S. citizenship, parenting, older adults, short?term vocational, and programs for adults with disabilities.

NOCE offers adults (18+) the opportunity to earn a high school diploma as well as more than a dozen tuition-free, noncredit career education certificates. NOCE serves more than 15,000 students annually, ranging from preschoolers to seniors, at three Center locations in Anaheim, Cypress, and Wilshire (Fullerton) as well as over 90+ community-based locations in partnership with K12 schools, churches, community centers, senior centers, skilled nursing facilities and rehabilitation centers.

What We Offer:

Click Here For Current Non-Classified Short-Term Hourly Salary Schedules

Essential Functions

ESSENTIAL FUNCTIONS

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description

JOB DESCRIPTION

This position is responsible for supporting the Admissions and Records Office and providing information and customer assistance to students, faculty, staff, and the public.

• Provides assistance to students, staff, and the public regarding NOCE program offerings, admissions, registration, records, enrollment, and related areas of student services in person, online, and by phone.

• Assists students in correct procedures for completion of forms and applications; explains applications, requirements and restrictions; reviews completed forms for accuracy and completeness.

• Processes a variety of forms related to admissions and records according to established procedures including admission and registration.

• Processes applicable fees related to transcript requests, enrollment verifications, and other items.

• Assist students with online applications, registration processes, and account access.

• Issues parking passes and student IDs.

Position 1 schedule

Monday-Friday, 8:00 a.m. – 1:00 p.m.

Position 2 schedule

Monday-Thursday, 2:00 p.m. – 7:00 p.m.

Friday, 11:30a.m. -4:30 p.m.

Anticipated start date of January 4, 2027, subject to Board approval.

Special Requirements

SPECIAL REQUIREMENTS

First review of candidates will begin on Friday, November 20 with estimated interview dates of November 23-December 2.

Anticipated start date of January 4, 2027, subject to Board approval.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED

• Demonstrated customer service and/or hospitality experience that includes assisting diverse populations, responding to inquiries, resolving concerns, and maintaining a professional, courteous, welcoming, and service-oriented environment.

• Demonstrated proficiency in the use of personal computers and common office software, including Microsoft Outlook, Word, Teams, and web-based applications.

• Ability to learn and effectively use student information systems (SIS), customer relationship management (CRM) platforms, and other enterprise software used for admissions, registration, records maintenance, and student services.

• Experience entering, retrieving, and maintaining data with a high degree of accuracy and attention to detail.

• Ability to navigate multiple systems simultaneously, manage electronic records, and utilize online document management tools.

• Familiarity with virtual communication tools and technology used to support students through email, chat, video conferencing, and online service platforms.

• Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications

DESIRABLE QUALIFICATIONS

• One (1) year of responsible clerical experience, preferably in a community college or adult education institution admissions and records office

• Experience in a position requiring regular interaction with the public and the delivery of high-quality customer service.

• Demonstrated knowledge and understanding of the barriers faced by immigrant and first-generation students.

Special Instructions Summary

SPECIAL INSTRUCTIONS SUMMARY

This recruitment will remain active until the position has been filled. When the need to fill arises, the department will refer to this pool of applicants. If there is no longer a need to fill, the position may be closed sooner, and applicants will be notified.

Due to the high volume of applications received, we ask that you do not contact the department directly. They will review the information provided and contact you if you are selected for an interview. Possession of the minimum qualifications does not guarantee an interview.

Also note that you must upload all required documents. Applications submitted without all of the required documents will not be considered.

Evidence of degree conferred/awarded must be printed on a legible transcript as applicable.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.

NORTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT NON-DISCRIMINATION STATEMENT

The policy of the North Orange County Community College District is to provide an educational, employment, and business environment, including but not limited to, access to its services, classes, and programs in which no person shall be unlawfully denied full and equal access to the benefits of, or be unlawfully subjected to discrimination on the basis of ethnic group identification, national origin, religion, age, sex, gender, gender identification, gender expression, race, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or military and veteran status, or as otherwise prohibited by state and federal statutes, or because they are perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.