Automotive Service Manager

About the job

Stew Hansen Hyundai, a proud Ken Garff Automotive Group dealership in Des Moines, is looking for an experienced Automotive Service Manager to lead a high-performing service team while delivering exceptional customer experiences.

Why You'll Love Working Here

• A collaborative team culture where you can make an impact
• Competitive compensation
• Real career growth and paid training opportunities
• Wellness time off and 401(k) with company match
• Medical, Dental, Vision, Life, Disability, and AD&D insurance
• Annual Garff Giveback bonus program
• Employee discounts on vehicles, parts, service, and more!

What You'll Do

• Drive a positive customer experience and resolve concerns professionally
• Lead daily service department operations to maximize efficiency and customer satisfaction
• Establish and maintain service processes, standards, and workflow
• Support and coach Service Advisors to achieve department goals
• Partner with Parts, Sales, and Service teams to ensure seamless operations
• Monitor repair order flow, dispatching, and completion timelines
• Balance customer needs with department performance and profitability

What You'll Bring

• Automotive dealership Service Department experience required
• Prior Service Department leadership experience preferred
• Strong knowledge of service shop operations and repair processes
• Dispatching and technician experience highly valued
• Proficiency with CRMs and Microsoft Office
• Valid driver's license with an acceptable driving record

If you're a driven leader who thrives in a fast-paced environment and lives our RIGHT Values (Respect, Integrity, Growth, Humility, and Teamwork), we'd love to meet you.

Join a team that invests in your success and provides the tools, support, and opportunities to build a rewarding career!

We are an Equal Opportunity Employer

(( We Hear You ))