Associate - Customer Care - Non - Voice 5A

About the job

Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Manage different sections of Mailroom according to standard guidelines & SOP

Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits

Sort, locate, open, inspect and bundle all incoming mail and publications

Document, process and file all incoming and outgoing mail correspondences

Distribute all inter-office mail for the facility departments

Troubleshoot and perform simple preventive maintenance of machines

Process check handling, deposit and reconciliation according to Company service standards

Research case numbers for proper handling

Handle inbound and outbound emails/calls

Assisted with daily tasks as assigned

Prioritize, plan and organize tasks and work responsibilities to achieve SLAs

Comprehend and respond to customer inquiries.

Identify, research, and resolve problems

Ability to accurately interpret and compile information from a variety of sources and systems

Ensure that turnaround time and quality of the work meets Company service standards

Interact with customer in a respectful and professional manner via email and on calls

Manage own work in process and support team efforts to ensure that individual, team goals are met

Should be able to handle basic day to day requirements of excel

Customer service focus

Basic Computer knowledge along with typing speed of 40 words/minute

Insurance knowledge

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Customer Care, Customer Experience (CX)

Language

English (Required)

Language Proficiency -

English (OVERALL - Proficient - C2)

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

31,200 to 39,000 USD

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact? •    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •    Make an impact – Help global enterprises solve business challenges that matter •    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day •    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.