Senior Business Analyst

About the job

The Office of Recovery Services (ORS) is seeking a collaborative, analytical, and detail-oriented Senior Business Analyst to join the Imaging team within Business Electronic Technology (BET) . This position focuses on supporting and optimizing document imaging technology, automated workflow systems, relational database querying, and data reporting to meet agency objectives and IRS/federal data compliance standards. Day-to-day responsibilities of this position: System Workflow Support: Coordinate, maintain, and support imaging hardware, capture platforms, and document workflows (including high-volume scanners, desktop systems, and imaging software). Database Querying Ad-Hoc Reporting: Utilize SQL to query PostgreSQL relational databases, extract datasets, and generate ad-hoc reports to support operational analysis, program metrics, and management decision-making. Business Analysis Requirements Gathering: Interface with ORS operational units, technical staff, and external partners to evaluate business processes, automate workflows, gather functional requirements, and resolve complex application problems. Testing System Enhancements: Plan and execute test methodologies for software upgrades, application enhancements, and scanner hardware integration. Recommend user-level enhancements to improve system throughput and efficiency. Compliance Security: Review operations and data practices to ensure strict adherence to state procedures, security guidelines, and IRS safeguarding regulations. Project Team Collaboration: Facilitate project workgroups, document project findings and program specifications, and provide technical guidance and training to agency end-users.