IT Systems Support/Helpdesk

About the job

In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC experience. Contract Duration: 6 months +

Required Skills & Experience

• High School diploma or equivalent, college degree preferred.
• 2-4 years' experience installing, configuring and resolving complex PC support issues
• Should possess strong customer service skills and good verbal communications skills.
• Should possess strong working knowledge of Microsoft Office applications, Windows, O365, MAC and Active Directory.
• Should possess good analytical/trouble shooting skills.
• Previous ticketing system experience is nice to have.
• Should have A+ certification and possess good written skills.
• Scripting or automation of processes/ideally PowerShell

What You Will Be Doing

Daily Responsibilities

• Provide support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
• Fielding IT Support calls and tickets
• On-site IT Support and Onboarding related tasks and projects
• Research, documentation, and advanced troubleshooting
• Provide excellent customer service.
• Must complete time critical assignments on time to meet company goals and customer deadlines.
• Must enter all work into ticketing system
• Must comply with all policy and procedures of the company
• Complete assigned tasks as assigned by the System Support Manager
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
• Provide support for PCs, printers, scanners, aircards and PDA devices.
• Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
• Perform on-sight technical PC support for corporate personnel.
• Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
• Recommend products as required and in accordance with polices.