Application Support Specialist / Systems Administrator

About the job

Overview:

Job Title: Application Support Specialist / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.

Primary Responsibilities:

• Implement, administer, modify, and troubleshoot user application accounts for -supported systems.

• Provide organizational-administrator support for contract writing and other business applications as assigned.

• Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.

• Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.

• Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.

• Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.

• Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.

• Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.

• Participate as an application SME in recurring or ad-hoc meetings when required.

Required Qualifications:

• U.S. Citizenship.

• Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.

• Experience using trouble-ticket systems and coordinating escalation to higher support tiers.

• Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.

• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

• Hands-on experience with SPS/PD2 and/or ECWM.

• Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.

• DoD contracting or acquisition-system support experience.

• Previous DISA support experience.

• IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

• High school diploma and at least 5 years of relevant experience.