Cross-Functional IT Support Specialist

About the job

Overview:

Job Title: Cross-Functional IT Support Specialist

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.

Primary Responsibilities:

• Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.

• Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.

• Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.

• Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.

• Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.

• Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.

• Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.

• Support weekly metrics and reporting by maintaining complete and accurate support records.

Required Qualifications:

• U.S. Citizenship.

• Broad experience across application/user support and desktop/end-user support functions.

• Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.

• Ability to shift between support functions based on mission priorities and staffing needs.

• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

• DoD/federal enterprise support experience.

• Experience with SPS/PD2, ECWM, or similar Government business applications.

• Previous DISA support experience.

• IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

• High school diploma and at least 5 years of relevant experience.