IT Operations Engineer

About the job

We are seeking an experienced IT Operations Engineer to support a high-profile organization in the professional sports industry. This is a full-time remote opportunity focused on maintaining and troubleshooting enterprise IT infrastructure across networking, Windows servers, virtualization, backups, monitoring, and Active Directory. The role is heavily hands-on and requires someone comfortable working an overnight shift in a mission-critical environment. If you’re the type of IT professional who enjoys keeping systems running smoothly while everyone else is asleep, this is a great opportunity to put your infrastructure skills to work. You’ll gain exposure to enterprise-class technologies and a highly visible environment where reliability matters. This position is ideal for someone who is technically versatile, dependable, organized, and able to communicate clearly during both routine operations and high-priority incidents. Shift Schedule · Hours: 11:00 PM – 8:00 AM

· Schedule: Friday through Tuesday

· Remote

· Holiday coverage required when games are scheduled Required Skills & Experience · Professional experience supporting IT infrastructure in an enterprise environment

· Hands-on experience troubleshooting Cisco network switches using CLI

· Strong understanding of Layer 1 and Layer 2 networking

· Experience monitoring network circuits and working with external vendors to resolve connectivity issues

· Experience troubleshooting wireless access points

· Windows Server administration, maintenance, and troubleshooting

· Experience using WSUS for enterprise patch management

· Experience with vulnerability remediation and security patching

· VMware vCenter experience for virtual machine administration

· Experience with enterprise backup solutions such as Rubrik

· Active Directory administration and troubleshooting experience

· Experience with SolarWinds or similar infrastructure monitoring platforms

· Strong communication and documentation skills

· Ability to prioritize and manage multiple issues during an overnight shift

· Ability to work Friday through Tuesday from 11:00 PM – 8:00 AM Desired Skills & Experience · Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

· Cisco networking experience

· CCNA, Network+, or CompTIA A+ certification

· Experience supporting mission-critical or high-availability environments

· Experience working in professional sports, entertainment, hospitality, or other live-event environments

· Experience with enterprise backup and disaster recovery solutions

· Strong understanding of Windows infrastructure and Active Directory

· Experience with network monitoring and alerting platforms

· Familiarity with security and vulnerability management tools

· Strong incident response and troubleshooting skills What You Will Be Doing · Monitor network circuits and coordinate with service providers to troubleshoot outages and performance issues

· Troubleshoot Cisco network switches at Layer 1 and Layer 2 using Cisco CLI

· Troubleshoot wireless access points and connectivity issues

· Administer and maintain Windows Server environments

· Manage server patching through WSUS

· Apply security patches and perform vulnerability remediation across servers and network infrastructure

· Perform registry modifications and other remediation activities when required to address vulnerabilities

· Manage virtual machines through VMware vCenter

· Perform and validate backups using Rubrik or similar enterprise backup platforms

· Monitor infrastructure health, availability, and alerts through SolarWinds

· Perform Active Directory administration and basic troubleshooting

· Communicate technical issues, business impact, and resolution steps to business stakeholders

· Provide detailed shift handoffs to ensure continuity between teams

· Document incidents, troubleshooting steps, and resolutions

· Manage multiple concurrent tasks and prioritize issues based on business impact

· Support technology infrastructure during scheduled games and other high-priority events Tech Breakdown · 25% Windows Server / Active Directory / WSUS

· 25% Networking / Cisco / Wireless / VPN

· 15% VMware / Virtualization

· 15% Monitoring / SolarWinds / Infrastructure Health

· 10% Backup / Rubrik / Recovery

· 10% Security / Vulnerability Remediation Daily Responsibilities · 65% Hands-On Infrastructure Operations

· 15% Monitoring, Troubleshooting & Incident Response

· 10% Business & Vendor Communication

· 10% Documentation & Shift Handoffs The Offer • Competitive compensation

• Fully remote work environment

• Consistent Friday–Tuesday overnight schedule

• Opportunity to support technology for a major professional sports organization

• Hands-on experience with enterprise-class infrastructure

• Exposure to networking, servers, virtualization, backups, monitoring, and security technologies

• Professional development and growth opportunities You will receive the following benefits: · Medical Insurance

· Dental Benefits

· Vision Benefits

· Paid Time Off (PTO)

· 401(k)

· Professional Development Opportunities

· Competitive Benefits Package Applicants must be currently authorized to work in the US on a full-time basis now and in the future.