IT Systems Support -White Glove Tech

About the job

Provide high-level, white-glove technical support for C-suite executives, senior leadership, and designated VIP users. This role provides on-site and remote support for computers, mobile devices, phones, Microsoft 365 applications, collaboration tools, conference room technology, network connectivity, and approved business systems while maintaining professionalism, discretion, and timely communication. This role is on site and will work in the Atlanta office space, located in Marietta. You will be a part of and work directly with a team of 20+ north American based IT Support personnel participating in the ticket que.

Required Skills & Experience

• Bachelor’s degree or equivalent experience / certifications
• (3) Years of experience or equivalent education / certifications
• IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
• 5+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of MACOS, Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing direct and remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations

Desired Skills & Experience

• Proven ability to operate as a primary contact for a wide range of IT support issues.
• Proven track record of delivering a high level of high touch service.
• Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
• Ability to digest, understand, communicate, and apply new technical information and concepts quickly.
• Ability to communicate clearly across multiple mediums with professionals possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues.
• Experience with data analytics, Cisco WebEx, Power Bi, SharePoint, Microsoft Teams, Power Platform, Dynamics365 and other Microsoft Office365 tools and platforms, Fortinet network gear and operations, VOIP, ServiceNow, Asset Management, Active Directory, SCCM, iOS, Android and Intune MAM / MDM a plus.

What You Will Be Doing

• Provide responsive on-site and remote technical hardware/software support for C-suite executives, senior leaders, and designated VIP users.
• Identify and resolve computer, notebook, mobile device, phone, printer, peripheral, network, VPN, Microsoft 365, Teams, Outlook, and collaboration tool issues through discussions with users and hands-on troubleshooting.
• Provide first and second level support for identifying, researching, and resolving client/server, application, connectivity, and endpoint issues.
• Identify, research, and resolve complex technical problems while minimizing disruption to executive schedules and business operations.
• Support executive meetings, presentations, Teams meetings, video conferences, and conference room technology to ensure equipment is functioning properly for key meetings and leadership events.
• Serve as a technical escalation point for executive-impacting incidents and coordinate with infrastructure, security, applications, and service desk teams as needed.
• Fielding IT Support calls and tickets
• On-site IT Support and Onboarding related tasks and projects
• Research, documentation, and advanced troubleshooting
• Special Project assignments
• Asset Management
• Network Operations

The Offer

The scope of benefits offered to Company employees may

include:

• Medical, Dental and Vision Insurance
• Basic Life and AD&D Insurance
• 401(k) Savings Plan
• Tuition Reimbursement
• Vacation or equivalent PTO
• Paid Holidays
• Paid Personal Days
• Short-Term and Long-Term Disability Benefits
• Paid Time Off (e.g., sick leave, bereavement leave, jury duty, voting time, short term military leave)

·Applicants must be currently authorized to work in the US on a full-time basis now and in the future.