Digital Quality Engineering Program Manager (Retail eCommerce)

About the job

About the role As a Digital Quality Engineering Program Manager (Retail eCommerce), you will make an impact by leading end-to-end Quality Assurance and Quality Engineering managed services for a large-scale digital retail environment. You will be a valued member of the Quality Engineering team and work collaboratively with customer stakeholders, delivery leaders, digital product teams, and distributed onsite and offshore teams.

In this role, you will: • Lead the end-to-end delivery of Digital Quality Assurance managed services across Digital Commerce, Order Management Systems, Fulfillment, Marketing Technology, Test Automation, and Performance Testing. • Own the quality engineering strategy, governance model, delivery execution, release readiness, service-level agreement compliance, quality metrics, and executive reporting. • Direct distributed onsite and offshore teams, manage vendor performance, address customer escalations, and maintain alignment across business, technology, and quality stakeholders. • Drive quality engineering transformation through automation adoption, continuous testing, continuous integration and continuous delivery practices, and measurable process improvements. • Govern knowledge-transfer transitions, operational readiness, service stabilization, and program-level communication with customer and Cognizant leadership.

Work model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring five days a week in a client or Cognizant office in Katy, Texas. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered • At least 20 years of experience in Quality Assurance or Quality Engineering, including a minimum of eight years in test program management. • Extensive experience leading large-scale Quality Assurance or Quality Engineering managed-services engagements, including strategy, governance, delivery, service-level agreements, and operational performance. • Strong domain expertise in retail and e-commerce, with experience across digital commerce, order management, fulfillment, or related customer-facing platforms. • Demonstrated experience leading distributed onsite and offshore delivery teams, managing vendors, resolving escalations, and communicating with customer and executive stakeholders. • Experience developing automation strategies and implementing continuous integration, continuous delivery, and continuous testing practices.

These will help you stand out • Experience leading enterprise-level digital quality transformation programs. • Knowledge of performance engineering and other non-functional testing disciplines. • Experience managing knowledge-transfer programs, operational transitions, and managed-services stabilization. • Ability to translate quality engineering metrics, risks, and delivery performance into clear executive-level reporting. • Strong influence, communication, negotiation, and stakeholder-management capabilities.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan