Application Developer-IT Service Management

About the job

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer specializing in IT Service Management, you will utilize your expertise to manage and maintain IT service management solutions, ensuring seamless business operations. Your deep understanding of these applications, including their business functions, will enable you to drive efficient IT service management.

Your primary responsibilities will include:

• Develop IT Service Solutions: Design, implement, and optimize IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs.

• Ensure End-to-End Understanding: Develop a thorough comprehension of IT service management applications, encompassing their business functions, to deliver effective solutions.

• Manage IT Services: Utilize your expertise to efficiently manage IT services, guaranteeing smooth business operations and minimal disruptions.

• Drive Business Alignment: Align IT service management solutions with business objectives, ensuring that IT services support overall business goals.

This role can be performed from anywhere in the United States of America

Required education

Bachelor's Degree

Required technical and professional expertise

• Deep Expertise in IT Service Management Solutions: Proven experience with IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including design, implementation, and optimization to meet business needs.

• End-to-End Application Understanding: Experience in developing a thorough comprehension of IT service management applications, encompassing their business functions, to deliver effective solutions.

• IT Service Management Expertise: Deep understanding of IT service management principles and practices, enabling efficient management of IT services and ensuring smooth business operations.

• Business Alignment Knowledge: Experience in aligning IT service management solutions with business objectives, ensuring that IT services support overall business goals.

• Solution Optimization Skills: Ability to optimize IT service management solutions to drive efficient IT service management and support business operations.

Preferred technical and professional experience

• IT Service Management Tools: Deep expertise in utilizing IT service management tools beyond Remedy, ServiceNow, and IBM Control Desk, such as their equivalents, to drive efficient IT service management.

• Advanced Business Functionality: Experience with advanced business functionality of IT service management applications, enabling seamless integration with business operations.

• Cross-Functional Collaboration: Deep understanding of how IT service management solutions interact with other business functions, ensuring smooth business operations and minimal disruptions.

Job Title

IT Service Management Developer

Date posted

05-Oct-2026

Job ID

135179

City / Township / Village

San Francisco, New York

State / Province

New York, California

Country

United States

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

206,000.00

Projected Maximum Salary per year

242,000.00

Position type

Professional

Travel required

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No