Continuous Improvement Quality Engineer (CIQE)

About the job

Job Description

Primary Function of the Position

Ensure that quality systems, products, and manufacturing processes comply with quality standards by supporting and driving improvements in the organization and in accordance with international industry practices and regulations (e.g., ISO 13485, 21CFR820).  Meet objectives, provide support and expertise in NC & corrective and preventive action (CAPA) process and system and implementing actions to drive the improvement. S/he will partner with subject matter experts on various NC/CAPA activities in addition to supporting other improvement initiatives.  S/he will evolve existing processes/systems to ensure timely escalation, identification, and robust investigation of product quality and compliance issues within a closed-loop quality management system.

Essential Job Duties

• Support and comply with Company and Site’s Health, Safety, and Environmental programs and requirements, including:

• Use of personal protective equipment (PPE) as applicable.

• Use devices, accessories, tools, and equipment according to the process, verifying that they are in good condition for use and reporting those that are in poor condition for repair.

• Communicates unsafe acts or conditions to their superiors.

• Participates in the Health, Safety, and Environment courses established.

• Maintains order and cleanliness in the workstation (5S) under responsibility.

• Complies with health regulatory and International Standard (ISO13485) requirements, Company and site policies, operating procedures, processes, and task assignments.

• Participate in or lead completion of NC & CAPA projects, assuring compliance, quality, and timeliness of records.

• Communicate confidently and effectively with all levels of management, peers, and key stakeholders, including timely escalation of quality issues.

• Lead and collaborate with cross-functional teams using various methodologies (e.g., Six Sigma root cause analysis/problem-solving skills).

• Independently investigate, gather data, trends, and perform preliminary analysis.

• Process requests, ensuring subject matter experts and action item owners are assigned and provide timely responses in alignment with quality goals.

• Leads meetings and communications for NC/CAPA updates, information, and concerns.

• Responsible for assisting with metrics and reporting in accordance with established procedures.

• Support the team in delivering and overseeing the NC & CAPA training program.

• Assist in initiating, processing, and completing NC & CAPA records in the electronic system.

• Execute and provide on-time completion of Quality Engineering deliverables.

• Provide support and NC’s or CAPA’s process/system subject matter expertise during audits and inspections.

• Support the review and approval of any documentation required by NC/CAPA deliverables.

• Mentor CAPA teams and colleagues who are beginner-level in NC/CAPA processes and systems.