Johns Hopkins University

Computer Support Assistant ( IT@JH Networking, Telecom and Data Ctr)

Baltimore, MD, United States

Johns Hopkins University is hiring a Computer Support Assistant ( IT@JH Networking, Telecom and Data Ctr) in Baltimore, MD, United States. Posted October 12, 2026.

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Job at a glance

Company: Johns Hopkins University
Location: Baltimore, MD, United States
Pay: $16 – $26
Sector: Engineering & Technology
Posted: October 12, 2026
First scanned: October 16, 2026

About the job

IT@JH Networking, Telecom and Data Center is seeking a *Computer Support Assistant *who is responsible with guidance and direction, diagnose and troubleshoot basic network, device, and data communications problems, install and replace network or other hardware, software and cabling, diagnose basic problems, perform and verify basic switch configuration tasks. May participate and contribute in technical discussions that involve basic infrastructure enhancements. Under guidance, interface with customers to understand their needs and articulate those needs to others. This position is also responsible for the installation, maintenance, ongoing technical support and administration of the organizations network service provision suite to include wireless networking.

Specific Duties and Responsibilities

The Johns Hopkins Wireless Team has a significant amount of surveys and fleet replacements tasks to complete while large number of students are not on campus.
The person filling this role will assist with,
Fleet replacement working directly with Network Engineers.
Learning how to conduct wireless surveys using Ekahau.
Learn basic network functions for routing and switching.
Learning RF coverage, inhibiters, AP design, and client/device troubleshooting.

Minimum Qualifications

High School Diploma or graduation equivalent. Some college.
Some experience.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Computer experience.
Technical training on devices.
Networking or wireless technology.

Classified Title: Computer Support Assistant Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $16.10 - $25.90 HRLY ($25,272 targeted; Commensurate w/exp.) Employee group: Casual / On Call Schedule: Monday-Friday, varies FLSA Status: Non-Exempt Location: Hybrid/Homewood Campus Department name: T@JH Networking, Telecom and Data Ctr Personnel area: University Administration