Quality Engineer

About the job

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary

The Quality Engineer plays a key role in the Company’s transition from traditional quality assurance

to a modern Quality Engineering model while retaining a strong foundation in hands-on manual

testing. The Quality Engineer will help build quality into the software development lifecycle by

partnering early with product, engineering, operations, clinical, and support stakeholders to

identify risk, clarify requirements, shape testability, execute thoughtful manual validation, expand

automation where appropriate, and improve release confidence before changes reach production.

Success in this role requires the ability to learn quickly, think critically, communicate clearly, speak

up when something does not make sense, connect details across systems and processes, become a

trusted expert on how the solution works, advocate for the end user, and validate whether software

truly supports the intended business outcome, not only whether it satisfies the written acceptance

criteria. The Quality Engineer must be technically capable, quality-driven, collaborative, and

committed to understanding the business, the workflows, and the purpose behind the applications

they support.

Qualifications

Education Required:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Healthcare

Informatics, or a related field.

• Equivalent combination of education and relevant experience may be considered.

Work Experience Required:

• 3+ years of hands-on experience performing manual, exploratory, regression, integration,

API, web-based, mobile, or enterprise application testing, or equivalent demonstrated

ability through software quality, engineering, automation, support, or technical product

work.

• Demonstrated ability to create thoughtful test plans, execute detailed manual validation, ask

strong questions, connect business context to technical behavior, identify risk early, validate

end-to-end workflows, and explain defects clearly to technical and non-technical partners.

• Experience with, or strong interest in growing into, quality engineering practices such as

test case management, test automation, API validation, CI/CD quality gates, accessibility and

ADA-informed testing, cross-browser validation, regression strategy, observability, and

production defect prevention.

• Experience partnering throughout the full software development lifecycle to influence

quality up front, clarify requirements, assess testability, surface risks before development is

complete, and support informed go/no-go production readiness decisions.

• Experience working within agile delivery teams using common planning, sprint, test

management, pipeline, and cross-browser testing tools to support story refinement, sprint

execution, test coverage, release readiness, and continuous delivery practices

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• Healthcare technology experience preferred, including familiarity with urgent care

workflows, patient registration, electronic medical records, HL7 integrations, Epic,

eClinicalWorks, payment workflows, or revenue cycle processes.

• Familiarity with tools such as Azure DevOps, Jira, QMetry, BrowserStack, or comparable

platforms is preferred, with emphasis on applying the right quality practices rather than

relying on a specific toolset.

• Familiarity with accessibility standards, ADA considerations, inclusive design principles,

and practical validation of accessible user experiences across web and mobile applications

preferred.

• Quality engineering, automation, accessibility, cloud, healthcare technology, or securityrelated certifications.

Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments and requires

excellent judgment and interpersonal skills.

• Professional Judgment and Quality Advocacy: Uses sound judgment, curiosity, and

critical thinking to understand system behavior, assess business impact, identify risks early,

and promote high-quality outcomes across cross-functional teams.

• Business Process Understanding: Quickly develops an understanding of complex business

processes, recognizes workflow impacts, and explains expected system behavior in

practical, real-world terms.

• Professional Communication: Asks thoughtful questions, raises concerns constructively,

challenges assumptions respectfully, and builds productive partnerships to support qualityfocused decision-making.

• Business and Systems Understanding: Develops working knowledge of GoHealth’s

business model, operational workflows, product behavior, integrations, and user needs to

validate the purpose and impact of application changes.

• End-User Advocacy: Evaluates software against practical workflows and use cases for

patients, providers, center staff, operations, and support teams.

• Quality Engineering Mindset: Improves testability and validates beyond the happy path

across edge cases, exceptions, integrations, and operational scenarios.

• Technical and Automation Capability: Applies automation, API testing, test data analysis,

logs, repeatable checks, test management practices, pipeline quality gates, and crossbrowser validation to improve speed, coverage, and confidence.

• Accessibility Awareness: Applies ADA-informed and accessibility testing practices to

support usable, inclusive digital experiences.

• Team-Oriented Quality Ownership: Treats quality as a shared responsibility by

partnering to prevent defects, resolve issues, improve processes, and support successful

delivery.

Essential Duties and Responsibilities

• Supports scalable quality practices across product engineering delivery teams by improving

validation methods, identifying risks early, strengthening supporting release readiness, and

building practical understanding of the products and workflows they support.

• Design, document, execute, and maintain manual, exploratory, regression, integration, endto-end, and risk-based test cases for web, mobile, API, integration, and back-end services.

• Develop and maintain repeatable testing approaches, including automation where

appropriate, to support sprint delivery, regression coverage, release readiness, and

production quality.

• Partner with product owners, software engineers, operations, clinical stakeholders, and

support teams to clarify requirements, assess risk, improve testability, investigate defects,

validate fixes, and strengthen quality controls before release.

• Validate key urgent care workflows, including patient registration, insurance capture,

payments, EMR integration, messaging, operational tools, and related digital products.

• Evaluate product changes against real operational workflows, end-user needs, and business

outcomes, identifying gaps where functionality may satisfy written requirements but not

practical use.

• Build solution expertise to explain how features, data, integrations, and workflows operate

and where defects, design gaps, or missed edge cases may create downstream impact.

• Perform API, accessibility, ADA-informed, cross-browser, integration, regression, smoke,

exploratory, and end-to-end testing using appropriate tools and techniques.

• Use agile planning, sprint management, test case management, pipeline, and cross-browser

testing platforms to organize work, maintain traceability, monitor coverage, and support

release decisions.

• Contribute to quality gates, release validation, defect trend analysis, root cause analysis, test

coverage reporting, and other metrics that support continuous improvement.

• Support production readiness by validating critical workflows, communicating risk clearly,

confirming defects are resolved as intended, and helping teams determine deployment

readiness.

• Identify opportunities to reduce repetitive manual validation, improve test coverage,

strengthen documentation, and make quality practices easier for engineering teams to

adopt.

• Manage the support ticket queue by analyzing issues that arise, providing clear support to

end users, and participating in on-call and off-hours coverage as needed to support releases,

production validation, and critical quality support needs.

Base Salary Range:  $83,500/year to $114,858/year

*The range above reflects the good-faith compensation range the Company reasonably expects to pay for this position at the time of posting. *

*Actual compensation will depend on experience, skills, education, geographic location, and other business-related factors. ***It is not typical for an individual to be hired at or near the top of the range for their role.

GoHealth Core Values

****GoHealth’s Core Values, listed below, are essential functions of this position:

**• Collaboration: Takes ownership for collectively establishing productive partnerships and

relationships and seek to gain joint understanding of priorities and objectives so that the

greater good of the organization and those we serve is always at the forefront.

• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles

and increasing effectiveness and efficiency through process and other forms of innovation.

• Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand

team members, our customers and partners. Engages the strengths and talents of each

GoHealth team member, creating an environment of involvement, respect and connection

where the richness of ideas, backgrounds and perspectives are harnessed.

• Courage & Integrity: Models and practices the highest ethical and professional standards;

demonstrates pride and personal interest in our patients, partners and fellow team

members, deeply engaging in the business. Makes decisions, with a focus on doing the right

thing; treats team members, our customers, partners and vendors with dignity,

consideration, open-mindedness and respect.

• Accountability: Always shows initiative, demonstrates a bias to action and gets things

done. Actively accepts responsibility for diverse roles, obligations and actions that

positively influence patient and customer outcomes, our partnerships and the healthcare

needs of our communities.**

Additional Requirements

**• Office Environment: Tasks may be conducted within a climate-controlled office setting.

• Physical Activity: The role may require the ability to lift, carry, push, or pull materials,

supplies, and equipment up to 25 lbs. Duties typically involve a combination of sitting,

standing, and walking, with frequent changes in position.

• Travel: Travel may be required on an occasional basis for team meetings, market launches,

site visits, training, or other business needs, typically once or twice per year, up to 5%.

• Safety Equipment: May require the use of safety equipment for infection prevention.

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are

Equal Opportunity Employers. They do not discriminate based on race, color, religion, national

origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected

status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request.

This role defines success by achieving essential function outcomes, not by the method of

completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state,

and local laws regulating employment

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy