Enterprise Architect, Digital Experience

About the job

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Enterprise Architect, Digital Experience to join our growing team! The Enterprise Architect, Digital Experience owns the future of how brokers and customers experience Brown & Brown digitally. defining target-state and transition-state architecture for broker tools, customer portals, CRM, and content platforms, and charting a realistic path to get there. This role sits at the enterprise level: setting direction, standards, and architecture strategy for the experience platform landscape (including Salesforce and Adobe), rather than performing platform configuration or administration directly.

A central mandate of this role is building one unified digital experience architecture across Brown & Brown, rather than separate solutions for each part of the business. The role partners closely with delivery teams, domain architects, and solution architects — building unconstrained roadmaps (the ideal path) and reconciling them into constrained, fundable roadmaps with delivery and business leadership.

**How you will Contribute:

Target-State & Transition-State Leadership**

• Own the multi-year target-state vision for broker/customer digital experience and the transition states to get there

• Drive a unified enterprise experience architecture that serves Retail and Specialty Distribution on shared platforms and standards, rather than siloed, segment-specific solutions

• Build unconstrained roadmaps, then partner with delivery/PMO/finance to reconcile them into constrained, fundable plans

• Evaluate emerging CX technology and recommend adoption paths

Experience Platform Strategy

• Set enterprise architecture direction and standards for the experience platform landscape, including CRM and content/experience platforms such as Salesforce and Adobe

• Define how broker-facing tools and customer-facing experiences should connect as one coherent system across the enterprise

• Guide platform and delivery teams on architectural fit, integration approach, and long-term scalability of experience technology decisions

• Evaluate new CX/CRM/experience platform capabilities and make enterprise-level adoption recommendations

Architecture & Delivery Partnership

• Engage early in program-level planning and solution reviews — shape direction while designs are forming

• Serve as a standing consultative resource for solution architects and front-end/UX engineers

• Arbitrate trade-offs between experience quality, platform constraints, and delivery timelines

Innovation Advocacy

• Champion emerging experience technology — CX, personalization, AI-assisted broker tools

• Sponsor POCs and pilots to de-risk new technology before enterprise-wide adoption

• Own intake/evaluation of new experience tools proposed by teams or vendors

Standards & Patterns

• Author architecture principles and standards for digital experience and front-end engineering

• Maintain a pattern library, reference architecture, and ADRs for broker/customer experience components

• Promote API-first, headless, and modern integration patterns

Governance

• Establish lightweight, delivery-friendly governance for experience projects

• Embed security- and privacy-by-design principles with Information Security

• Track and mitigate technical debt within experience platforms

Stakeholder Leadership

• Advise executives on digital experience strategy in business terms

• Facilitate architecture review boards for experience initiatives

• Mentor solution architects and front-end/UX engineers; drive standards adoption through influence

Skills and Experience to be Successful:

Bachelor's degree in computer science, HCI, Information Systems, or related field

• 10+ years in IT, mostly in digital experience, CX, CRM, or front-end-adjacent architecture

• 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership

• Working knowledge of Salesforce and Adobe experience platforms at an architectural level (implementation-level expertise not required)

• Strong front-end architecture, design systems, and UX/CX pattern knowledge

• Experience defining target-state/transition-state architecture and reconciling roadmaps with delivery constraints

• Experience building unified architecture across distinct business models or go-to-market segments

• Track record advocating for and adopting emerging CX/experience technology

• Strong executive communication skills

PREFERRED QUALIFICATIONS

• Master's degree in technology, HCI, or related field

• Salesforce Architect certification (Application/System Architect)

• Adobe Experience Manager or Analytics certification

• Insurance, Financial Services, or regulated-industry experience

• Broker, agency, or distribution-partner platform experience

• Familiarity with AI-driven personalization

• Experience in scaled agile environments (SAFe or similar)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.