Analyst Retail

About the job

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Overview

Location: Remote

Position Summary

We are seeking a detail-oriented and collaborative Business Analyst to join our team. This role is responsible for gathering and documenting business requirements, translating them into clear and actionable user stories, and leading User Acceptance Testing (UAT) to ensure successful delivery of business solutions in THRIVE platform a CRM software.

Key Responsibilities

• Be the point person for small to medium complexity growth work (Grow).

• Collaborate with stakeholders to elicit, analyze, and document business requirements.

• Act as a liaison between business users and IT teams to ensure solutions meet business objectives

• Translate business needs into detailed user stories and acceptance criteria for development teams.

• Support requirements review & grooming sessions and ensure alignment across business and technical teams.

• Coordinate and lead UAT efforts, including test planning, execution, defect tracking, defect prioritization, moving defects to timely resolution, and sign-off.

• Update existing functional documentation for THRIVE mobile application and web changes.

• Update existing or create new How-To guides for the end user – then collaborating with Retail Development peers and OCM SME to ensure training and change management are clear to the design. Support change management and training efforts as needed.

• Support above UAT and documentation for Transform work

Experience

• 1 plus years CPG retail space

The anticipated base salary range for this role is $69,200 to $86,500 per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email.To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.