Change Agent (Travel)

About the job

Overview

MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.

MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are looking for a change agent who can support our national TRACE deployment by helping office and field employees adopt standardized processes and use TRACE desktop and mobile applications. Build working relationships across markets, address resistance with sound judgment, and prepare local Market Champions to sustain adoption.

At MasTec you’ll be joining a family, where we are dedicated to supporting each other and building an atmosphere of teamwork. As part of our team, your opportunities are limitless.

Responsibilities

Key Responsibilities

Organizational Change Management

Recognize employee concerns, confusion, and resistance; adapt communication and coaching to help users adopt TRACE workflows.

Software Training and Deployment

Train office users on desktop workflows, data entry, documentation, and job tracking. Coach field employees on the mobile application, including data capture, photos, and activity updates.

Partner with local leadership and Market Champions during deployment; confirm user readiness and transfer knowledge for ongoing support.

Issue Resolution

Identify training, process, and system issues; resolve basic questions and escalate technical problems. Document recurring issues and provide feedback to the TRACE team.

Qualifications

Required Qualifications

Strong interpersonal judgment, active listening, and ability to work effectively with employees who are uncertain or resistant to change.

Technical proficiency with desktop software and smartphone applications; ability to learn new systems and teach users with different skill levels.

Experience delivering hands on training or coaching; ability to work independently across unfamiliar markets and meet the required travel schedule.

Preferred Qualifications

Organizational change management experience, including Prosci ADKAR or a comparable approach.

Experience in telecommunications, construction, field operations, or enterprise software rollout. Spanish proficiency is a plus.

Training

Selected Change Agents will receive change management training and TRACE system training before deployment.

About You:

• Working knowledge of MS Excel
• Strong proficiency with MS Office
• Experience in developing and reporting and other operational metrics
• Ability to develop and present effective training materials
• Ability to train, mentor and develop employees
• Demonstrated analytical, problem-solving, negotiation, and communication skills
• Solid understanding of operational, financial, and business fundamentals
• Ability to work independently in a fast pace environment
• Strong attention to detail
• Bachelors Degree in Business, or a minimum of 3 or more years of progressively responsible and directly-related experience with telecommunication services

Hard work pays off. See what you’ll get for your effort:

Financial Security

• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Life insurance
• Short-term and Long-term disability

Health and Wellness

• Medical, dental, and vision insurance
• Dependent care and medical flexible spending accounts
• Employee Assistance Program (EAP)

Work/Life Balance

• Paid time off
• Paid holidays
• Family and medical leave
• Paid sick time

We meet your commitment with competitive pay and benefits. If this sounds like you, let’s talk. Build your career with MasTec!

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

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