Deskside Support Specialist

About the job

Senior IT Analyst

This role provides personalized IT support for Team Members and Senior Leaders, while delivering exceptional

customer service and technology experience, in a fast-paced environment. The individual will be required to

troubleshoot and manage technical issues where confidentiality, professionalism and rapid response to support

requests are crucial. Areas of responsibility include Troubleshooting, proactive Technology management, documentation and training.

Responsibilities

Essential Functions

• Provide on-site and remote technical support to Team Members and Senior Leadership. Support

required with setup, configuration, and optimization of desktop, as well as mobile devices.

Troubleshooting hardware, software, network and connectivity issues as required.

• Deliver an exceptional level of service with attention to detail in every interaction.

• Respond promptly to service requests and ensure quality issue resolution with minimal disruption.

• Manage Team Member account credentialing, permissions and secure access protocols to protect

data.

• Provide proactive maintenance - identify and address issues before they affect productivity

• Document support interactions in ticketing systems, record all steps taken during the engagement

and resolution for knowledge base; follow up to ensure support needs met expectations.

• Manage metrics on service requests, SLAs, and identify improvements areas.

• Support with training users on best practices, new technology updates, to enhance

productivity. Provide personalized training sessions on software, hardware, as needed.

*Adhere to strict confidentiality guidelines to protect VIP data and maintain privacy. Follow

organizational and security policies. Practice best practices for secure device usage.

• Collaborate with other IT teams as needed.

• Willing to go above and beyond to deliver excellent service.

Qualifications

Qualifications – Education & Experience

• Bachelor’s degree in Information Technology, Engineering, or a technology related field.

• 3+ years’ experience in Desktop support duties

• Proficiency with Windows, Mac OS, M365 platform.

• Experience with configuring, managing, and supporting Android, iPhone and tablet devices.

• Strong technical acumen

Qualifications – Other Skills, Abilities & Knowledge

• Excellent communication, customer service and problem-solving skills.

• Strong interpersonal skills and ability to influence other team members both internally and externally.

• Strong analytical and organizational skills

• Ability to manage and handle complex issues in a professional manner.

• Ability to multi-task, prioritize and handle multiple requests

Working Environment and Travel Requirements

This is an onsite role with 30% travel and on call requirements.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

Additional Information

• Job Identification: 167877
• Posting Date: 2026-10-15
• Job Schedule: Full time
• Job Category: Information Technology
• Work Days: Full Time Days
• Workplace: Hybrid