D365 FSCM Functional Lead

About the job

Job Description A fast-growing supply chain and distribution company is seeking a D365 FSCM Functional Lead to play a key role in a large-scale ERP modernization initiative. This position will serve as the primary functional expert for Sales Operations and Customer Service processes, helping drive business transformation through Microsoft Dynamics 365 Finance & Supply Chain Management.

The ideal candidate brings strong functional expertise within D365 FSCM and a proven ability to partner with business stakeholders, project teams, and technical resources to deliver scalable solutions. This role will focus heavily on optimizing Order-to-Cash workflows, Sales & Marketing operations, Pricing Management, and Rebate Programs while supporting implementation, enhancement, and continuous improvement efforts.

This is an opportunity to work on a highly visible enterprise program where your recommendations and leadership will directly influence business processes, system capabilities, and long-term ERP strategy.

Location: Onsite in one of the following locations:

• Clemmons, NC
• Mocksville, NC
• Phoenix, AZ

Required Skills & Experience

• 7+ years of experience as a Business Analyst, Functional Consultant, ERP Lead, or related functional leadership role

• Extensive hands-on experience with Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM/F&O)

• Strong experience supporting:

• Order-to-Cash (O2C) processes

• Sales & Marketing functions

• Pricing Management

• Rebate Management

• Experience leading ERP process improvement and business transformation initiatives

• Strong knowledge of D365 configuration, workflows, security, reporting, and system functionality

• Ability to gather requirements and translate business needs into practical functional solutions

• Experience supporting ERP implementations, upgrades, and optimization projects

• Proven ability to work effectively with both business and technical teams

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent communication and stakeholder management abilities

Desired Skills & Experience

• Microsoft Dynamics 365 FSCM Certification
• Experience with Dynamics AX or D365 Finance & Operations migrations
• Experience integrating D365 with CRM platforms, EDI systems, or other enterprise applications
• Familiarity with Microsoft Power Platform, including Power BI and Power Automate
• Exposure to Azure services and cloud-based solutions
• Understanding of enterprise architecture principles
• Experience leading functional workstreams within large ERP transformation programs
• Experience supporting multi-site or global ERP environments
• Ability to successfully manage multiple priorities in a fast-paced setting

What You Will Be Doing Daily Responsibilities

• Lead Sales Operations and Customer Service business processes within D365 FSCM
• Partner with stakeholders to identify challenges, gather requirements, and improve business performance
• Facilitate workshops, discovery sessions, and solution design meetings
• Configure and optimize D365 functionality supporting Order-to-Cash, Sales, Pricing, and Rebate Management processes
• Analyze business processes and recommend scalable system improvements
• Develop detailed functional requirements and specifications
• Collaborate with development teams on integrations, customizations, workflows, and enhancements
• Support testing, defect resolution, deployment activities, and go-live readiness efforts
• Create training materials and conduct end-user training sessions
• Drive user adoption and change management initiatives
• Provide ongoing support and continuous improvement recommendations following implementation
• Stay current with new D365 FSCM features, capabilities, and industry best practices

The Offer

• Opportunity to lead a critical D365 FSCM functional workstream within a major ERP transformation program
• High-visibility role with direct exposure to senior business and technology leadership
• Collaborative environment focused on innovation, process optimization, and operational excellence
• Ability to influence enterprise-wide technology strategy and future-state business processes
• Long-term growth opportunity within a strategic business initiative

You will receive the following benefits

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k)

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.